FAQs
How do I contact you?
The best way to reach us is by email at hello@belleandsouthern.com or through chat. We read every email ourselves and reply as quickly as we can, usually within a day or two, though at busy times it can take a few days longer. If you'd rather call, you can reach us at 404-926-6493. We may not always be able to pick up, so leave a message and we'll call you back as soon as we can. Need to mail us something? Send it to PO Box 58, Ball Ground, GA 30107.
How much is shipping?
Flat rate shipping is $5.95, or free on orders of $75 or more. We ship with USPS, UPS, and occasionally FedEx.
Where do you ship?
We ship to all 50 states and to APO addresses.
Do you deliver locally?
If you're near Ball Ground, yes. We deliver locally ourselves, with a porch drop-off and a photo confirmation sent by text or email. Local delivery is $4.95, and free on orders of $75 or more.
Cherokee and Pickens County are well within range and we reach a good bit further than that, so enter your address at checkout and local delivery will show up as an option if you're in the zone. You can read the local delivery details here.
How long will it take to get my order?
We'll get your order out within 2 to 3 business days. From there, most shipments arrive in 3-5 business days, though it can occasionally take up to 10. You'll get tracking information sent to the email you used at checkout.
What is your return policy?
We want you to love what you ordered. If something is not right, you have 30 days from delivery to request a return. Your piece needs to be unworn, undamaged, and in its original packaging. Email us at hello@belleandsouthern.com with your order number and we'll send you instructions and the return address. We reply as quickly as we can, usually within a day or two.
Can I return a holiday gift after Christmas?
Yes. Anything bought between November 1 and December 24 can be returned through January 15. A gift shouldn't come with a deadline that runs out before it's opened.
Who pays for return shipping?
We do, if the piece arrived damaged, defective, or wasn't what you ordered. We also cover it if you'd rather exchange than refund — tell us what you'd rather have and we'll send a label. On change of mind and sizing returns, return shipping is on you.
What if my piece arrives damaged?
Email us within 30 days with a photo of the piece and a photo of the packaging, and we'll make it right — repair, replacement, or refund, your choice. Return shipping is on us.
The photos matter more than they sound like they do. They tell us whether something was damaged in transit, which means we can file a claim with the carrier, or whether it's a flaw in the piece itself, which is something we need to know about so we can fix it at our bench. Either way you're covered — the photos just tell us which problem we're solving.
What if I received something as a gift?
Email us. You don't need the order number, just the name of whoever sent it.
We'll set up an exchange or a gift card so you end up with something you'll actually wear. We won't refund the card of the person who gave it to you unless you ask us to, because nobody wants their present quietly handed back.
Is there anything you can't take back?
Clearance and final sale items, gift cards, and custom or made to order pieces. If something you're ordering is made to order, we'll tell you before we start it.
Damaged, defective, and incorrect items are always covered, including in those categories.
My piece doesn't look exactly like the photo. Is that normal?
Yes. Nearly everything we sell is made by hand, so patina coloring, hammer marks, and stone shape vary from piece to piece. We describe and photograph as honestly as we know how. If a piece arrives and it's genuinely not what was described, tell us and we'll make it right.
How do exchanges work?
Email us and we'll set it up. Tell us what you have and what you'd rather have, and we'll send you a return label and handle the swap. Exchange shipping is on us, both directions.
You can read the full return and refund policy here.
Caring for Your Jewelry
Every material we carry has its own care notes, and they all live in one place now: our Jewelry Care Guide. Sterling and Argentium silver, silver-plated, recycled copper, niobium, titanium, rhodium-plated and plain stainless steel, fordite, resin, porcelain, leather, teakwood, and every gemstone in the shop.
Copper gets asked about more than anything else, so it has a guide of its own: copper care, including why the Southern Moss Cuff is handled differently from everything else we make.
When in doubt, a soft dry cloth is always safe.