Refund policy
We want you to love what you ordered. If something is not right, you have 30 days from the day your order is delivered to request a return.
To be eligible, your piece must be unworn, undamaged, and returned in its original packaging.
To start a return, email us at hello@belleandsouthern.com with your order number and what you would like to do. Once your return is approved we will send you instructions and the return address. Returns sent back without approval cannot be accepted.
Once your return is approved, please ship it within 14 days.
Return address:
Belle & Southern
PO Box 58
Ball Ground, GA 30107
Return shipping
We cover return shipping when the piece arrived damaged, defective, or was not what you ordered. That one is on us.
We also cover it if you would rather exchange than refund. Tell us what you would rather have and we will send you a label.
For all other returns, including change of mind and sizing, return shipping is the customer's responsibility.
Damaged, defective, or the wrong item
Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, email us within 30 days with a photo of the piece and the packaging.
The photo tells us whether something was damaged in transit, which means we can file a carrier claim, or whether it is a flaw in the piece itself, which is something we need to know about and fix. Either way we will repair it, replace it, or refund you. Your choice.
What we cannot accept
We cannot accept returns on made to order pieces, clearance and final sale items, or gift cards.
Damaged, defective, and incorrect items are always covered, including in these categories.
A note on handmade pieces
Nearly everything we sell is made by hand. Patina coloring, hammer marks, and stone shape vary from piece to piece, so yours will not be an exact match to the photo. We describe and photograph as honestly as we know how. If a piece arrives and it is genuinely not what was described, tell us and we will make it right.
Exchanges
Email us and we will set it up. Tell us what you have and what you would rather have, and we will send you a return label and handle the swap. Exchange shipping is on us, both directions.
Refunds
Once your return arrives and we have looked it over, we will email you either way. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank or card issuer it can take a few more days to appear on your statement.
Original shipping charges are refunded only when the piece arrived damaged, defective, or incorrect.
How quickly we respond
We are a small studio and we answer every email ourselves, so you are never talking to a bot or a ticket queue. We read everything and reply as quickly as we can, usually within a day or two, though at busy times it can take a few days longer.
Either way, your return window is protected from the day you first contact us. You will never lose your place because we were slow to answer.
Questions