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Returning for a refund
Colleen, I'm sorry this one wasn't right for you, and thank you for telling us. Your return arrived safely and we've taken care of it on our end.
The fault here was mine. I had been sealing the inside of the cuff as well as the outside, and a seal sitting directly against skin doesn't hold up. I've stopped doing it. The patina and the seal belong on the outside only.
Every Southern Moss Cuff is handforged and patinaed by hand here in Ball Ground, one at a time, so each one comes out a little different. When a piece isn't right for someone, we want to hear about it. We'd always rather make it right than have anyone keep something they don't love.
If you'd ever like help finding something that suits you better, we're an email away. We'd be glad to.
Tanya
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Returning for a refund
Colleen, I'm sorry this one wasn't right for you, and thank you for telling us. Your return arrived safely and we've taken care of it on our end.
The fault here was mine. I had been sealing the inside of the cuff as well as the outside, and a seal sitting directly against skin doesn't hold up. I've stopped doing it. The patina and the seal belong on the outside only.
Every Southern Moss Cuff is handforged and patinaed by hand here in Ball Ground, one at a time, so each one comes out a little different. When a piece isn't right for someone, we want to hear about it. We'd always rather make it right than have anyone keep something they don't love.
If you'd ever like help finding something that suits you better, we're an email away. We'd be glad to.
Tanya